Privacy Policy

To provide you with a secure and reliable service, we collect various types of information. These are limited to what is strictly necessary for the platform's operation.

Identity and contact data

When you create a profile, we collect basic information such as your first name, last name, email address, date of birth, and, where required for security checks, an identification document. This data is essential to identify you and prevent fraud.

Usage and device data

We automatically record information related to how you access the platform. This includes your IP address, browser type, operating system, access logs, pages visited, and session duration. This information is vital for diagnosing technical problems and optimizing the infrastructure.

Transaction data

If the service involves financial transactions, we process the necessary details to complete the operations. We never store your full credit card or payment method details; these are handled directly by certified payment service providers.

Support communications

If you contact our support team via [email protected], we will keep a record of the correspondence to handle your request, improve service quality, and for internal training purposes.

The processing of your personal data is based on specific legal grounds, in accordance with European and Italian data protection regulations:

Execution of a contract: to provide you with the requested services and manage your account.

Legal obligation: to comply with tax, security, and anti-money laundering regulations.

Legitimate interest: to prevent fraud, ensure network security, and improve our services.

Consent: used exclusively for direct marketing activities or for the use of certain non-essential cookies.

The information collected is used exclusively for lawful and predetermined purposes. Firstly, the data is used for opening and managing your user profile. Secondly, it is used to implement advanced security measures, monitoring suspicious access or abnormal activities. Furthermore, we use aggregated data for statistical analysis aimed at understanding the effectiveness of our technological solutions. If you have given consent, we may use your contact for operational updates or promotional communications.

Our approach to data retention is based on the principle of limitation. We keep your personal information only for the time strictly necessary to fulfill the purposes for which it was collected, or to comply with mandatory legal and regulatory requirements in Italy. At the end of this period, the data is securely deleted or irreversibly anonymized.

Your data is not sold to third parties. However, to ensure the platform's operation, we may share some information with carefully selected service providers, who act as data controllers on our behalf. These include hosting service providers, customer support providers, and payment processing platforms. All providers are bound by strict confidentiality agreements.

Should it be necessary to transfer your data outside the European Economic Area (EEA), we will adopt all general and contractual safeguards provided by law. We will ensure that the transfer only occurs to countries that guarantee an adequate level of protection or through the use of approved standard contractual clauses.

We have implemented reasonable and state-of-the-art technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use encryption for the transmission of sensitive information and access control protocols. However, it is important to recognize that no system on the Internet can guarantee absolute security.

Under current Italian legislation, you have specific rights regarding your personal data:

Right of access: you can request a copy of the data we hold.

Right to rectification: you can ask to correct inaccurate or incomplete information.

Right to erasure: you can request the deletion of your data, where there are no legal obligations requiring us to retain it.

Right to object: you can object to processing based on legitimate interests.

Right to data portability: you can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise your rights or for any questions regarding this policy, you can contact our data protection officer by sending an email to: [email protected]. Alternatively, you can write to us at the physical address of our administrative headquarters: Via del Corso 250, 00186 Roma, Italy, or contact us by phone at +39 06 12345678.

We reserve the right to update or modify this Privacy Policy at any time. Any substantial changes will be communicated via a notification on the platform or by email, so that you are always aware of how we process your information.